Terms and Conditions

These terms and conditions are valid for any order placed on the online shop "londonrubberstamps.co.uk". We do not accept other terms and conditions by the ordering party. 

Orders  

All orders placed with "londonrubberstamps.co.uk" are binding and will be produced within the UK and shipped from within the UK. By submitting your order you are committing to buy the goods and service by allowing us to use your personal details for supply of the goods, including passing your details on to the couriers. We are not obliged to supply goods until we confirm your order by e-mail or telephone.

We (londonrubberstamps.co.uk) reserve the right to refuse production of any offensive/insulting or potentially fraudulent stamps, stamp designs or products in such a case the ordering party will be informed and any money paid will be refunded.

In an effort to drive down fraud this company is a part of operation Maxim and where required the local authorities will be informed regarding potentially fraudulent activity or orders.

All orders received via the website will be acknowledged by a system generated e-mail.  If a confirmation e-mail is not received, your order may not have been received and should contact us to confirm this.

 

Pricing

 

The prices shown on "londonrubberstamps.co.uk" are net prices, VAT will be added to these prices where applicable. Price changes may occur over a period of time and will be displayed online. In case of production problems the ordering party will be contacted by telephone or email.

 

Design

 

For all text entered into any designs made online and any graphics uploaded to the website, a complete size 1:1 PDF preview is generated, we advise that this is printed out to see the actual design size on paper.

 

Important: The ordering party is responsible for entering and proof reading all the text and details entered for each design of every item ordered. This includes text such as postal address, e-mail address, telephone numbers and reference numbers etc that may be included in the design. We assume that at the time of ordering the design is checked and correct, and where possible if poor quality artwork or obvious typographical errors are noted we will endeavour to contact customers for confirmation of the order before production but the sole responsibility is always with the customer placing the order. We do not accept any liability for any costs associated with errors in stamp design prior to our manufacture and shipping, this includes the cost of replacement rubber stamp dies. 

Payments

Payments can be made by card (all major credit cards accepted), Cheques or BACS. Card payments are made by using our high security payment system through WorldPay.com. For details see their web page at www.worldpay.com. In the case of telephone orders payment information is taken over the phone and then processed via streamline payment system, your details are then confidentially destroyed once payment is authorised.

You do not own the goods until we receive payment in full. 

Delivery

We deliver to the UK by Royal Mail as standard, for the Republic of Ireland and other international deliveries an international delivery fee is applicable but is subject to the distance of the delivery, for a specific cost please make this known to us and we will supply a quote. Orders are normally posted within 24 hours and are sent by First Class Mail. Special Delivery is available at extra cost and provided the order is placed before 12.00 noon the goods will be delivered the next business day.

Please note that customers are solely responsible for entering complete and correct postal details for each order and we will not be held responsible for any lost orders owed to incorrect information being given.

Should the goods fail to arrive within 10 days of ordering, please notify us on our customer care number 0203 1740654.  In any event, failure to notify within 30 days will mean that we are unable to supply replacement goods without charge.

 

Returns

Due to the customised nature of the majority of products we sell we are unable to offer refunds on products unless there is a factory error or defect with the product. In the case of a customer error leading to an incorrect design, we accept no responsibility for costs incurred, this includes the cost of replacement rubber stamp dies.

In case of wrong delivery or damaged goods we grant a right of return within two weeks of delivery. All products with a clear error in manufacture will be replaced at no extra cost for the customer. All returns are inspected by a member of staff and a decision whether to replace or refund will be made where applicable.

Goods without any error or damage will not be returned unless we agree to do so. In such cases a minimum charge of 25% of the total order value will be charged to the ordering party. Compensation for any sort of use/damage or customisation to the product is limited to 50% of total purchase value. 

Email-Policy / Privacy

The ordering party's personal details will only be used to handle the order and all information gathered will never be passed onto or sold to third parties. However please note that from time to time we will may contact your via email newsletter and such regarding our products and services.

If you wish to make a complaint, please fully detail your issue and feel free to forward this onto us either by e-mail or post and we will fully investigate the matter and respond to the complaint within 7 working days. 

Trade Marks

Trade marks and names are of their respective holders.

Goods advertised may not be available, if in the unlikely event that certain goods advertised are not available you will be contacted via e-mail to arrange a refund or replacement, or where applicable we reserve the right to send out an alternative brand of product.

These terms and conditions do not affect your statutory rights.

London Rubber Stamps is a trading name of Speedy Stamps Ltd. 

No Guarantee of Information or Product Specification

Despite the maximum care taken during the preparation of this web site, London Rubber Stamps cannot guarantee the correctness and exactitude of the information which it contains. London Rubber Stamps excludes any responsibility for damage, which might result directly or indirectly from the use of this web site. 

Head Office Address

LONDON RUBBER STAMPS
Unit B 8 Aven Enterprise Park
Tickhill Road
Matlby
Rotherham
S66 7QR

Free UK Delivery

With any order over £15

Same Day Dispctch

On all orders placed
before 12 noon

More Information about delivery